RPA has enabled the automation of repetitive, manual tasks, leading to significant cost savings, better efficiency, improved accuracy, and faster processing times for critical operations. The layering in of cognitive capabilities (AI/ML, large language models (LLM), computer vision, etc.) unlocks “human-like” constructs such as thinking and seeing. These can then be applied to RPA’s “doing” function. The use case possibilities grow exponentially when no longer constrained by structured data and logic. These opportunities continue to gain traction at the enterprise level.
The Situation:
A client desired to use automation to improve customer responsiveness, operational efficiency, and to enable their employees to focus on more strategic work.
The Impact:
The Techstra team worked with business and IT teams to champion RPA, assess top business automation targets, then select, build, and deploy automations on a new enterprise platform.
Outputs:
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- Led the business through the choice and building of high-impact automation use cases.
- Performed RPA market analysis and directed the enterprise platform selection process.
- Conducted POCs to validate RPA technical and enterprise feasibility.
- Installed, configured, and deployed the RPA platform.
